Privacy Policy

Briefly about Privacy and Personal Data Policy

By using havndalfjernvarme.dk you agree that Havndal Fjernvarme processes your personal data and cookies in accordance with the data and cookie policy below. Cookies are used to make havndalfjernvarme.dk work. We use cookies to make it possible to add items to the cart, log in and to improve our website.

Briefly about Privacy and Personal Data Policy

This privacy and personal data policy has been summarized to better inform you as a customer about what personal data Havndal Fjernvarme processes and how we process it – personal data should be understood as all personally identifiable data.

Havndal Fjernvarme respects all requests for confidentiality of personal information submitted online and is aware of the need for appropriate protection and responsible processing of all personal information that we receive.

If the personal data policy below cannot be accepted, Havndal Fjernvarme reserves the right to reject orders and other inquiries, as failure to accept may result in Havndal Fjernvarme being unable to service the relationship, which is otherwise required by applicable legislation.

Personal information

Personal data covers all data that can be used to identify individuals, including but not limited to first, middle and last name, age, gender, position, home or other physical address, email address or other contact information, regardless of whether it relates to the person’s private residence or workplace.

Likewise, personal data also includes data such as behavior, purchase history, financial information, etc., all of which are used to maintain the customer and supplier relationship between customers and Havndal Fjernvarme.

What personal data do we collect and process?

You can access havndalfjernvarme.dk without informing us of your personal data. When accessing the website, an ID is assigned to your session. This cannot identify you as a person.

Havndal Fjernvarme needs a number of personal data in order to be able to do business with you and your company, maintain customer service and market products and services. Certain information is also collected and processed in accordance with legal requirements under the Money Laundering and Accounting Act.

The information below may be collected and processed when you visit havndalfjernvarme.dk;
Email address, first and last name, address, telephone number, age, gender, technical details (IP addresses included), behavior (including: visited URLs, event triggers, actions such as clicks, open rates, log-ins, time on each page, etc.), geographic data, and data that may be necessary to complete a transaction.

Havndal Fjernvarme collects and processes information about you when you:

• Creating an account
• Making a purchase
• Send inquiries, complaints and/or interact with Havndal Fjernvarme in other ways
• Sign up for and/or interact with online marketing materials (including but not limited to newsletters, text and email notifications, advertisements on third-party websites or similar)
• Provide personal information in other ways to Havndal Fjernvarme

Havndal Fjernvarme only collects the personal data that is necessary to provide a service or product, market services and products or process inquiries.

Havndal Fjernvarme does not collect and/or purchase personally identifiable information from third parties.

Havndal Fjernvarme uses recognized card acquirers for any handling of online card transactions and does not store payment card information. Please note that when invoicing, billing and banking information is stored in accordance with applicable laws in the area, including the Money Laundering and Accounting Act.

How do we use your information?

We may use the information collected in the following ways:

• To personalize your experience on email and website through personalized recommendations based on purchase history
• To improve havndalfjernvarme.dk and marketing from Havndal Fjernvarme
• To be able to serve you better when contacting customer service
• To administer competitions, customer surveys, etc.
• To process your orders as quickly as possible
• To obtain product and Trustpilot reviews
• To follow up on inquiries
• For general marketing

How do we protect your information?

Our website is continuously scanned for security flaws and weaknesses, so that we can quickly rule out potential data leaks and thus make our website as secure as possible. We also scan regularly for malware.

Your personal information is stored on secured networks and can only be accessed by a limited number of employees with rights to this type of information. This is also subject to our personal data policy, which protects your rights and ensures compliance with applicable legislation in the field.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from the outside. Credit card information is processed by card acquirers and cannot be accessed by either Havndal Fjernvarme or employees of card acquirers. These transactions are not stored on internal servers and are never processed by Havndal Fjernvarme itself.

Who do we disclose personal data to?

Personal information provided on havndalfjernvarme.dk or via telephone contact is only disclosed to:

• Internal departments / staff
• Trusted third parties necessary for the fulfillment of agreements on delivery, payment and servicing, including debt collection and legal entities
• Business partners for the purpose of maintaining your account and/or marketing.

In order to provide the best possible experience on Havndal Fjernvarme’s websites, we keep statistics on how users use the pages. The statistics are used exclusively in anonymized form, for example to see which pages and content users interact with.

Havndal Fjernvarme may use Google Analytics to collect visitor statistics and in this connection passes on IP addresses to Google Analytics. The privacy terms for Google Analytics are accepted when visiting havndalfjernvarme.dk and can be found here: www.google.com/privacy

There is a data processing agreement between Havndal Fjernvarme and all business partners and suppliers, which must ensure the interests of users and customers at all times. These agreements can be presented at any time upon request.

Where is your personal data stored?

Your information is stored on servers in the EU. Some personal data is administered by a third party (data processor), who stores and processes personal data on behalf of Havndal Fjernvarmevegne in accordance with this data policy and the applicable legislation on the protection of personal data.

If you wish to unsubscribe from any newsletters at any time, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, you can contact our customer service using the contact information below.

When you unsubscribe from marketing from Havndal Fjernvarme, all commitments you have made to us will be deleted. These cannot be recreated, and if at any time you would like insight into what we have previously sent you, previous offers or similar, we would like to point out that these cannot be recreated.

How long is your personal data stored?

In the event of an active customer relationship, your data will be stored for as long as necessary for us to be able to serve you. If the customer relationship is terminated, your data will be stored for up to two years, depending on the nature of the data.

You can request access to or deletion of your data at any time. Other legislation (the Danish Accounting and Money Laundering Acts, respectively) requires that all transactional data, including contact and company information, be retained for five years.

Data leak

We take security breaches and data leaks very seriously. If there is a suspicion of a data leak from Havndal District Heating’s internal servers or from external partners, a number of initiatives are launched to ensure the best possible protection for our customers and users.

This includes, among other things, identifying the extent of the potential damage, notification to potentially affected customers and users, notification to the Danish Data Protection Agency, and actions to try to contain the extent of the damage.

If we suspect a data leak from Havndal Fjernvarme or its external partners, everyone involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Havndal District Heating, please contact us at any time.

Access to information

You can always change your account information and areas of interest, including whether you want us to contact you in connection with offers for goods or services or unsubscribe from newsletters.

You can be informed about what information we have registered about you. If you would like to receive a copy of this information, please contact us.

If you want all data deleted, please contact us.

Note! Once all data is deleted, it cannot be recovered. Data required to be stored in relation to legislation cannot be deleted on request.

Revision

We are continuously reviewing our data processing processes. This policy is updated once a year.

Contact, change and update of the personal data policy

Havndal Fjernvarme undertakes to continuously meet the legal requirements for the protection of privacy.

If you have any questions or comments about our data policy, or how we use your personal information, please contact our customer service.

If you wish to unsubscribe from our newsletters at any time, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, you can contact our customer service using the contact information below.

When you unsubscribe from marketing from Havndal Fjernvarme, all commitments you have made to us will be deleted. These cannot be recreated, and if at any time you would like insight into what we have previously sent you, previous offers or similar, we would like to point out that these cannot be recreated.